Responsible Gambling at VeryWell Casino
1. Our Commitment to Responsible Gambling
We care about you. That's not just something we say because we have to. At VeryWell Casino, your wellbeing matters more than any wager you might place.
Gambling should be fun, entertaining, and something you do because you enjoy it. When it stops being enjoyable, we want to be the first ones to help you step back. We've built our platform with tools and safeguards that put you in control, and we're always here if you need support along the way.
2. Recognising Problem Gambling Signs
Sometimes the signs creep up slowly. You might not notice them at first, and that's completely normal. What matters is being honest with yourself when things start to feel different.
We've put together some warning signs that might indicate gambling is becoming a problem:
- Spending more money than you can afford to lose
- Chasing losses by placing bigger bets to win back what you've lost
- Feeling anxious, irritable, or restless when you try to cut down
- Lying to family or friends about how much time or money you spend gambling
- Neglecting work, relationships, or daily responsibilities because of gambling
- Borrowing money or selling possessions to fund gambling
- Thinking about gambling constantly, even when doing other activities
- Using gambling to escape problems or difficult emotions
If any of these feel familiar, please reach out. You're not alone, and there's no shame in asking for help.
3. Self-Assessment Tools and Awareness
We understand that recognising a problem isn't always straightforward. That's why self-assessment can be such a valuable first step.
Ask yourself these questions honestly:
- Have I ever felt the need to bet more and more money?
- Have I tried to cut back on gambling but couldn't?
- Do I feel restless or irritable when I try to stop?
- Do I gamble to escape worries or feel better about myself?
- After losing, do I often return to try and win it back?
- Have I lied to hide how much I gamble?
- Has gambling caused problems in my relationships or work?
- Have I asked others for money to help with gambling debts?
If you answered yes to several of these, it might be time to take a break or speak with someone who can help.
4. Deposit Limits and Budget Management
Setting a budget before you play is one of the smartest things you can do. We make it easy to stay within your means.
Our deposit limit tools let you choose exactly how much you're comfortable spending. You can set limits that work for your life, and we'll make sure you stick to them. Here's what's available:
- Daily deposit limits
- Weekly deposit limits
- Monthly deposit limits
- Loss limits to cap how much you can lose over a set period
- Wagering limits to control how much you bet
Increasing a limit takes time to come into effect, but decreasing one happens straight away. This gives you space to think before making changes that could affect your budget.
5. Time Limits and Session Controls
It's easy to lose track of time when you're playing. Hours can slip by without you realising.
We offer session time limits that let you decide in advance how long you want to play. Once your time is up, we'll let you know and give you the option to stop. These tools help you stay aware of how long you've been playing, so gambling doesn't start eating into other parts of your life.
6. Self-Exclusion Options
Sometimes the best thing you can do is take a complete break. We get it. And we've made it simple to step away when you need to.
Our self-exclusion options include:
- Short-term cooling off periods from 24 hours to 7 days
- Longer self-exclusion from 6 months to 5 years
- Permanent account closure
- GAMSTOP registration for nationwide self-exclusion across all UKGC-licensed operators
If you choose to self-exclude, we'll close your account and block you from opening new ones. During this time, we won't send you any marketing materials. This is about protecting you, and we take it seriously.
7. Reality Checks and Account Activity Alerts
Our reality check feature sends you regular reminders while you play. These pop-up notifications show you how long you've been in your session and how much you've spent.
You choose how often you want to see them. Every 15 minutes, every hour, whatever works for you. It's a gentle nudge to help you stay aware. We also provide detailed account history so you can review your activity anytime. Knowing where your money goes helps you make better decisions about your gambling.
8. Protection of Minors and Underage Access Prevention
Gambling is strictly for adults. We have zero tolerance for underage gambling, and we've implemented robust verification processes to prevent it.
Every player must verify their age and identity before they can deposit or play. We use third-party verification services to confirm that you are who you say you are. If we can't verify your age, you won't be able to use our platform. We also encourage parents and guardians to use parental control software to prevent minors from accessing gambling sites. Tools like Net Nanny, Cyber Patrol, and GamBlock can help keep young people safe online.
9. Support Organisations and Professional Help
You don't have to face this alone. There are people who understand what you're going through, and they're ready to listen without judgement.
Here are some organisations that can help:
- GamCare - Free support and counselling. Call 0808 8020 133 or visit their website for live chat
- BeGambleAware - Information, advice, and support. Freephone 0808 8020 133
- Gamblers Anonymous - Peer support meetings across the UK
- National Gambling Helpline - Available 24 hours a day, 7 days a week
- GAMSTOP - Free self-exclusion service for all UKGC-licensed sites
- Gordon Moody Association - Residential treatment for severe gambling addiction
These services are free and confidential. Reaching out is a sign of strength, not weakness.
10. How to Contact Our Responsible Gambling Team
Our team is here for you. If you have questions about our responsible gambling tools, need help setting limits, or just want to talk to someone who understands, please get in touch.
You can reach our dedicated responsible gambling team through your account dashboard or via our main customer support channels. We're trained to help, and we'll treat every conversation with the care and respect you deserve. Taking that first step can feel hard, but we promise to make it as easy as possible.
VeryWell Casino operates under licence 8048/JAZ issued in Curaçao and complies with UKGC regulations for players in the United Kingdom. We are committed to providing a safe gambling environment and encourage all players to gamble responsibly. If gambling stops being fun, please stop and seek help. You must be 18 or older to use our platform. Gambling can be addictive. Please play responsibly.
