VeryWell Casino — Terms and Conditions
1. General Information and Legal Agreement
These terms spell out the rules that apply when you use our services. What this means is that by registering an account, depositing funds, or playing any game on our platform, you agree to be bound by everything set out on this page. We ask that you read these terms carefully before using VeryWell Casino.
We operate under Curaçao licence 8048/JAZ, and our services are provided in compliance with all applicable gambling regulations. These terms form a legally binding agreement between you and us. They cover your rights, our obligations, and the rules that keep things fair for everyone. Any updates to these terms will be communicated to you, and your continued use of our platform after such changes constitutes acceptance.
If you do not agree with any part of these terms, you should stop using our services immediately. In plain terms, playing on our platform means you accept these rules in full.
2. Account Opening and Eligibility
You must be at least 18 years old to open an account with us. We ask that you provide truthful, accurate, and complete information during registration — this is not optional.
Each person is permitted one account only. Duplicate accounts will be closed, and any funds within them may be withheld pending investigation. We reserve the right to refuse registration to any individual without providing a specific reason.
Residents of restricted jurisdictions are not eligible to register. It is your responsibility to ensure that online gambling is legal in your location. We do not provide legal advice on the legality of gambling in your jurisdiction, and using our services where prohibited is done entirely at your own risk.
3. KYC and Identity Verification
Account verification exists to protect both you and us from fraud, identity theft, and money laundering. We are legally required to verify your identity before processing certain transactions.
You may be asked to provide a valid government-issued photo ID, proof of address dated within the last three months, and proof of your payment method. We may request additional documentation at any time, and we ask that you respond to these requests promptly. Failure to complete verification within the timeframe we specify may result in account restrictions or closure.
What this means for you is straightforward: keep your documents handy, and respond quickly when we reach out. Verified accounts enjoy faster withdrawals and fewer interruptions.
4. Account Security and Password Confidentiality
Your account credentials are your responsibility. Choose a strong password, do not share it with anyone, and change it regularly.
We will never ask you for your password via email, live chat, or any other channel. If you suspect someone else has accessed your account, contact us immediately. All activity carried out under your login credentials is treated as your activity — this applies even if a third party gained access because of your negligence.
We employ industry-standard encryption and security protocols to safeguard your data. That said, no system is entirely immune to risk, and we ask that you take reasonable precautions on your end as well.
5. Deposits and Account Funding
When you deposit funds, you must use a payment method registered in your own name. We do not accept third-party payments under any circumstances.
Minimum and maximum deposit limits vary depending on the payment method you choose. Processing times also differ — most deposits are instant, but some methods may take longer. We reserve the right to apply additional checks to deposits that appear unusual or that trigger our internal risk controls. All deposits are made in GBP unless otherwise specified, and currency conversion fees, if applicable, are your responsibility.
We ask that you only deposit money you can afford to lose. Gambling should be entertainment, not a financial strategy.
6. Withdrawal Procedures and Verification
Withdrawals are subject to identity verification. If your account is not fully verified at the time of a withdrawal request, we will ask you to complete the KYC process before releasing any funds.
Our standard processing time for withdrawals is between one and five business days, depending on the payment method selected. We aim to process requests as quickly as possible, but delays may occur due to additional security checks or bank processing times.
Minimum withdrawal amounts apply and vary by method. We reserve the right to split large withdrawals into instalments at our discretion. Withdrawals must be made to the same method used for deposits where technically possible. This is an anti-fraud measure and is non-negotiable.
Winnings derived from bonus funds are subject to the wagering requirements outlined in section 7 before they become withdrawable.
7. Bonus Rules and Wagering Requirements
We offer bonuses and promotions from time to time. Each bonus comes with its own specific terms, and we ask that you read them before opting in. The general rules below apply unless a specific promotion states otherwise.
Wagering requirements indicate how many times you must play through a bonus amount before any associated winnings can be withdrawn. For example, a 30x wagering requirement on a £10 bonus means you must place £300 in qualifying wagers. Not all games contribute equally toward wagering — slots typically contribute 100%, while table games may contribute less or not at all. Specific contribution rates are detailed alongside each promotion.
Bonus abuse will not be tolerated. This includes opening multiple accounts to claim the same offer, using irregular betting patterns designed to exploit bonus mechanics, or colluding with other players. We reserve the right to void bonuses, confiscate winnings, and close accounts where abuse is detected.
In plain terms: play fairly and bonuses work as intended. Try to game the system and we will act.
8. Inactive and Dormant Accounts
An account is considered inactive after 12 consecutive months with no login, deposit, withdrawal, or wager. After this period, we may classify your account as dormant.
Dormant accounts may incur a monthly administrative fee, which will be deducted from the remaining balance. We will attempt to contact you before applying any charges, using the email address you registered with. If your balance reaches zero, the account may be closed entirely.
So when you know you will not be playing for a while, it is worth either withdrawing your remaining funds or contacting us to discuss your options.
9. Game Fairness and RNG Systems
All games available on our platform are powered by certified random number generators. This means every spin, hand, and outcome is determined independently and without any manipulation.
Our RNG systems are tested and audited by independent third-party laboratories to ensure fairness and randomness. We do not interfere with game outcomes in any way. The return-to-player percentages published for each game reflect long-term statistical averages and do not guarantee any specific result in a single session or series of sessions.
We ask that you understand gambling involves risk. Losses are a normal part of play, and no strategy can guarantee a profit.
10. Prohibited Conduct and Fraudulent Activity
Certain activities are strictly prohibited on our platform. Engaging in any of them will result in immediate account suspension, investigation, and potential permanent closure.
Prohibited conduct includes:
- Using automated software, bots, or scripts to interact with our games or systems
- Attempting to exploit technical errors or software glitches for financial gain
- Colluding with other players to manipulate game outcomes
- Providing false information during registration or verification
- Using our platform for money laundering or any other criminal activity
- Engaging in charge-backs or payment disputes in bad faith
We reserve the right to withhold funds, report suspicious activity to the relevant authorities, and take legal action where necessary. There is no ambiguity here — fraud has consequences.
11. Responsible Gambling and Self-Exclusion
Gambling should always be enjoyable. When it stops being fun, it is time to step back. We provide a range of tools to help you stay in control of your play.
You can set deposit limits, loss limits, session time limits, and cooling-off periods directly from your account settings. Self-exclusion is also available — this allows you to block yourself from accessing our platform for a defined period or permanently. Once a self-exclusion period is set, it cannot be reversed until it expires.
If you feel that gambling is becoming a problem, we encourage you to reach out to GamCare (www.gamcare.org.uk) or the National Gambling Helpline on 0808 8020 133. These organisations provide free, confidential support. We also recommend registering with GAMSTOP if you wish to self-exclude from all UKGC-licensed gambling sites.
We take responsible gambling seriously. It is not a box-ticking exercise for us — it is a core part of how we operate.
12. Complaints and Dispute Resolution
If something goes wrong, we want to know about it. You can submit a complaint through our customer support channels, and we will acknowledge it within 24 hours.
Our internal complaints procedure aims to resolve issues within eight weeks. We will investigate your concern thoroughly and provide you with a detailed response. If you are not satisfied with the outcome, you have the right to escalate the matter to an independent alternative dispute resolution provider. Details of the relevant ADR body will be provided alongside our final response to your complaint.
We ask that you provide as much detail as possible when submitting a complaint. This helps us investigate efficiently and reach a fair resolution faster.
13. Intellectual Property Rights
All content on our platform — including logos, graphics, text, software, and game interfaces — is protected by intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from any of our content without prior written consent.
Your use of our platform grants you a limited, non-exclusive, non-transferable licence to access and use our services for personal, non-commercial purposes only. This licence does not transfer any ownership rights to you. Misuse of our intellectual property may result in legal action.
14. Anti-Money Laundering Policy
We are committed to preventing our platform from being used for money laundering or terrorist financing. Our anti-money laundering procedures are in place to comply with international standards and the requirements of our Curaçao licence.
This means we may carry out enhanced due diligence on accounts that display unusual transaction patterns. We may request source-of-funds documentation, and we reserve the right to freeze accounts and report suspicious activity to the appropriate financial intelligence unit. These measures are non-negotiable and apply to all users without exception.
Delays caused by AML checks are not within our control to waive. We appreciate your patience during these processes — they exist to protect everyone.
15. Voluntary Account Closure
You can close your account at any time by contacting our customer support team. Before closure, you must withdraw any remaining balance, provided all wagering requirements and verification checks have been satisfied.
Once your account is closed voluntarily, it cannot be reopened. If you wish to use our services again in the future, you will need to register a new account and complete the verification process from scratch. Any pending bonuses or promotional credits at the time of closure will be forfeited.
If you are closing your account due to gambling-related concerns, please let us know. We can direct you to the appropriate self-exclusion tools and support organisations to ensure you get the help you need.
16. Governing Law and Jurisdiction
These terms are governed by and construed in accordance with the laws of Curaçao, where our operating licence is held. Any disputes arising from your use of our services that cannot be resolved through our internal complaints procedure or ADR process will be subject to the exclusive jurisdiction of the courts of Curaçao.
We comply with all applicable regulations in the jurisdictions where we are authorised to operate. Nothing in these terms affects any mandatory consumer rights you may hold under United Kingdom law. Where local regulations impose additional requirements, those requirements will take precedence over conflicting provisions in these terms.
By using our platform, you confirm that you have read, understood, and accepted these terms in their entirety.
Responsible Gambling Disclaimer
VeryWell Casino is committed to safer gambling. Our services are strictly for individuals aged 18 and over. Gambling should remain a form of entertainment — never chase losses, and only wager what you can afford to lose.
If you or someone you know is experiencing difficulties with gambling, please contact GamCare on 0808 8020 133 or visit their website for free, confidential advice and support. You may also register with GAMSTOP to self-exclude from all licensed online gambling operators in the United Kingdom. Play responsibly. 18+. Be Gamble Aware.
